Last updated: 7 November 2026
These terms apply to everything you buy from mrdigitiser.com. By placing an order you agree to them. Please also read our Refund Policy and Privacy Policy.
1. About us
This website is run by Mr Digitiser, Rock Road, Sittingbourne, Kent, ME10 1JF, United Kingdom · hello@mrdigitiser.com.
2. Orders, prices and payment
- Prices are shown in US dollars (USD). Your bank may convert the amount into your own currency.
- We accept card payments, Apple Pay and Google Pay (processed securely by WooPayments/Stripe) and PayPal. We never see or store your full card details.
- A contract is formed when your payment is accepted and you receive our order confirmation email.
- We may correct obvious pricing errors; if that affects your order we will contact you before supplying it.
3. Delivery of digital files
- Ready-made designs are available to download immediately after payment, from your order confirmation page and by email.
- By completing your purchase you ask us to supply the digital files immediately and acknowledge that you lose the 14-day right to cancel once the download has started (Consumer Contracts Regulations 2013).
- Custom digitizing orders are delivered by email, normally within 12–24 hours, or 1–2 hours for urgent orders. These times are targets, not guarantees.
4. Licence to use our designs
When you buy a design you receive a non-exclusive licence to:
- stitch the design as many times as you like on items for yourself, as gifts, or for sale (finished embroidered products);
- resize or adjust the design for your own stitching.
You may not resell, share, give away, upload or otherwise distribute the design files (in any format, original or edited), or include them in another design collection. All rights in the designs remain with Mr Digitiser.
5. Custom digitizing — your artwork
- You confirm you own, or have permission to use, any logo or artwork you send us, and that our digitizing it will not infringe anyone else’s rights.
- We may decline to digitize artwork that appears to use someone else’s trademark or copyright without permission.
- Files we digitize for you are for your own use and your customers’ products. We will not sell your custom logo files to anyone else.
6. Refunds
Refunds are handled under our Refund Policy.
7. Our responsibility
- Embroidery results depend on your machine, fabric, stabiliser, thread and settings. Always test a design on similar fabric before production. We are not responsible for damage to garments or materials.
- Our total liability for any order is limited to the price you paid for it.
- Nothing in these terms limits liability that cannot legally be limited, or affects your statutory rights as a consumer.
8. Changes and law
We may update these terms from time to time; the version on this page when you place your order applies to that order. These terms are governed by the law of England and Wales.
9. Contact
Mr Digitiser, Rock Road, Sittingbourne, Kent, ME10 1JF, United Kingdom · hello@mrdigitiser.com